12 Volt Products is a small business that has been established in Darwin, Northern Territory since 2016.
Our main focus is selling 12 Volt and other DC electrical products, mostly for Marine, Automotive and Recreational applications.
12 Volt Products is the Australian Agent for “Smart Shore Marine” products, featuring the Trollbridge range of charging units for 12, 24 & 36 Volt Electric Trolling Motors.
We also stock the Smart Shore Galvanic Isolators for Marine Vessels of all sizes and hull types. These are specifically for boats that are moored in marinas or dock areas where shore power is used. Their function is to control electrolysis and prevent hull and equipment damage.
Check out our online Shop and Facebook page to see the latest items for Boats and also for vehicles, caravans and camping.
Our dual battery combiner is one of the most simple and rugged on the market.
Contact us if we can help you with any of your DC voltage requirements.
All our products are 100% covered by our Manufacturers and Suppliers implied warranties and any specific guarantees that we apply to individual products.
Our commitment is to support our customers in any way possible if they need assistance with any product that we sell.
We also commit wholeheartedly to the ACCC Refund Policy as documented below:
We are not required to provide a refund or replacement if you
change your mind.
But you can choose a refund or exchange if an item has a
Major problem.
This is when the item:
• has a problem that would have stopped someone from buying the item if they had known about it
• is unsafe
• is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked
for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
Please keep your proof of purchase – e.g. your receipt.
Please Note:
The ACCC conditions above are the minimum requirement – Our standards and levels of Customer Satisfaction will be far superior these – You will not be disappointed.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from 12voltproducts.com (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address, and phone number). We refer to this information as “Order Information”.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
– Communicate with you;
– Screen our orders for potential risk or fraud
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Woo commerce to power our online store. We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.